Ordering your repeat prescription 

If you’re due for your next prescription, you can order this either by calling reception or by placing a request through Well if you have a registered account. 

Please ensure you know the names of the medication/s you need to request and which pharmacy you would like the prescription sent to prior to contacting us. 

All prescriptions are electronically sent directly to your chosen pharmacy. Unless you specifically request an urgent same-day prescription, your prescription will be sent to the pharmacy by 2PM the following working day.

Prescription request fees 

A standard prescription request fee applies for all prescriptions issued outside of an appointment. Prescription request fees apply per person (not per family or per couple). 

There is a higher fee for urgent/same-day prescription requests. See our Enrolment & Fees page.

Other key information 

• Make sure to order your repeat prescriptions early: we strongly recommend that you keep enough of your medications to last at least 3 weeks in case of emergencies 

• You may request a repeat prescription without an appointment, but your GP or NP (including locums) may determine that it is inappropriate to prescribe without seeing you 

• If your GP or NP decides that providing a repeat prescription is not appropriate without a consultation with you first, we will contact you to let you know 

• Charges apply for all repeat prescriptions – see our fees schedule 

• Please let us know if you need your prescription urgently – same-day fee applies, see our fees schedule 

• We recommend contacting your pharmacy before you go to collect your prescription to ensure they’ve received it and to give them time to prepare your medications 

• If you’re requesting a medication that your GP or NP has never prescribed for you before, you will need to see them for an appointment

If you are receiving certain medications, you need a review with your prescriber every 3 months. This could be an in-person or telehealth consultation depending on your health conditions and the medications you are taking. Your prescriber can advise on whether telehealth is an option.

These medications include:

• Opioids – this includes morphine, tramadol, codeine

• Benzodiazepines – this includes diazepam, lorazepam, clonazepam

• Stimulants – methylphenidate, dexamphetamine

• Others such as gabapentin, pregabalin, cyclizine

If you have not had an appointment with your prescriber in the last three months, your repeat prescription request will be declined and you will need to book an appointment for review instead. 

The above medications will not be prescribed for new patients until they have had an assessment with a prescribing clinician.

If there are concerns about whether these are the right medications for you, the clinician may choose not to prescribe these medications. 

Take a look at our FAQs page for answers to some other frequently asked questions about prescriptions.