OUR SERVICES

Our dedicated team aims to provide a holistic approach to health and wellbeing and offers a wide range of healthcare services.

Whether it’s travel advice, wellness checks, sexual health, or long-term conditions management, your hauora is our top priority.

See below for a list of some our key and specialised services

Need more information or not sure if we can help you with something? Reach out to us by giving our friendly receptionists or nurses a call and we will be happy to assist you.

Ready to book in with a GP or Nurse Practitioner?

Click the button below to book online.

Web bookings are only available if you are enrolled with us and have provided us with your email address and mobile number.

For all nurse appointments, or if you are not enrolled with us, please call reception.

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Our Key Services

General medical treatment, advice, and diagnostic testing
Children’s health
Immunisations – all ages, including National Immunisation Schedule vaccines and non-funded vaccines
Gender-affirming care – hormone therapy maintenance, surgery referrals (see specialised GP/Nurse Practitioner services below for more)
Mental health support
Smoking cessation support
Diabetes and other long-term condition care
Osteoporosis treatments including Aclasta infusion
Wellness checks and full medicals
Sexual health care including STI tests, contraception, cervical screening, and fertility checks
Heart health assessments
Treatment for accidents including suturing and dressings
Minor surgeries including mole removal and for ingrown toenails
Hapūtanga/pregnancy care (first 14 weeks) and post-hapūtanga/pregnancy care
Breast checks
Prostate checks
Ear suctioning (if appropriate after GP/NP consultation)
Wart treatment (liquid nitrogen)
Travel advice and vaccinations - please download and complete our pre-travel form below prior to your GP/NP appointment

Download our pre-travel form docx

Our Specialised GP/Nurse Practitioner Services

Initiating gender-affirming hormone replacement therapy

Who to see...

Dr Julian Foster or Dr Roger Jubert*

What's involved...

You will need to book an initial 15-minute appointment with either Dr Foster or Dr Jubert to start the assessment process, and they will then advise you on next steps.

You will not be given an HRT prescription during your initial appointment. The process will be different for each individual person and at least two but possibly more appointments may be needed for your doctor to assess if prescribing HRT is appropriate or not. Your doctor may also still need to refer you to an endocrinologist depending on your test results or medical history.

*If you are already established on GA-HRT then any of your GPs/NP can be seen for maintenance of our prescriptions or for gender-affirming surgery referrals

Vasectomies

Who to see...

Dr Roger Jubert

What's involved...

You will need to book an initial 15-minute appointment with Dr Jubert to discuss the vasectomy procedure and to assess whether a vasectomy is the right option for you.

If you both decide to proceed, you will then need to arrange a 1-hour appointment with Dr Jubert for the procedure itself.

Contraceptive implant (Jadelle)

Who to see...

For the initial assessment: any of our GPs or Nurse practitioner

For the procedure: Dr Julian Foster

What's involved...

You will need to book an initial 15-minute appointment to discuss this.

A 30-minute appointment with Dr Foster is then needed for the procedure, which may be to remove your implant without reinsertion, to insert an implant for the first time, or to replace your current implant with a new one.

IUD removal

Who to see...

Any of our GPs or Jasper Nacilla (Nurse Practitioner) or Sian Gregan (Registered Nurse)

What's involved...

You will need to book a 15-minute appointment for this.

We are generally unable to provide IUD insertions -- the exception is when Dr Kiri Renssen is working as a locum with us, in which case an initial 15-minute appointment with Dr Renssen is required to discuss this.

Ingrown toenail surgery

Who to see...

Dr Roger Jubert or Dr Martin Harris or Dr Julian Foster

What's involved...

You will need to book an initial 15-minute appointment with the doctor to have your toenail assessed and determine whether minor surgery is appropriate. They will also assess whether infection is present and will treat this first if so.

If you both agree to proceed with minor surgery, you will need to arrange a 30-minute appointment with the doctor for the procedure.

PrEP

Who to see...

Dr Julian Foster or Dr Roger Jubert or Jasper Nacilla (Nurse Practitioner)

What's involved...

To start on PrEP you will need to book a 15-minute appointment, during which the practitioner will discuss PrEP with you and, if appropriate, order the required tests for you. They will need to receive the results for these tests before they can issue a prescription.

If you're already on PrEP, you will need to undergo 3-monthly tests in order to renew your prescription. Your practitioner will also let you know when you're due to see them for a review.

Medicals for Belgium visas

Who to see...

A Practice Nurse followed by Dr Martin Harris or Dr Roger Jubert or Dr Julian Foster

What's involved...

You will need to book a 15-minute Practice Nurse appointment followed immediately by a 30-minute GP appointment to complete a physical assessment. The GP will also order blood tests and an x-ray for you. They will not be able to sign off your form until the results have all been received.

Our Specialised Nurse Services

Service	Who to see
Cervical/HPV screening	Sian (or your GP)
IUD removal	Sian (or your GP)
Emergency contraception	Sian (or your GP)
Spirometry	Brandon
Ear-suctioning	Sian or Brandon - GP/NP appointment required first
Travel vaccines (excluding yellow fever vaccine)	Sian or Brandon - GP/NP appointment required first
Sexual health check (excluding PrEP-related)	Sian (or your GP)

Our Funded Services

We are pleased to be able to offer a number of fully funded services to support our enrolled patients.

Some of these services include:

Diabetes Annual Review: one funded 30-minute appointment with our diabetes nurse per year for an in-depth diabetes health and medication review
Funded appointments for cervical screening for:
– People with a cervix aged 30+ years who have never had a cervical screening before OR haven’t had a cervical screening in the past 5 years
– All Māori and Pasifika people who have a cervix
– All CSC-holders who have a cervix
Funded appointments for people requiring follow-up after their cervical screening
One funded standard GP appointment per year for all rangatahi Māori aged 14-18 years
One funded standard GP appointment per year for all transgender patients
Some funded appointments to assist people with long-term conditions (funding applied at the clinician’s discretion)

Repeat Prescriptions

Ordering your repeat prescription

If you’re due for your next prescription, you can order this either by calling reception or by placing a request through Well if you have a registered account.

Please ensure you know the names of the medication/s you need to request and which pharmacy you would like the prescription sent to prior to contacting us.

All prescriptions are electronically sent directly to your chosen pharmacy. Unless you specifically request an urgent same-day prescription, your prescription will be sent to the pharmacy by 2PM the following working day.

Prescription request fees

A standard prescription request fee applies for all prescriptions issued outside of an appointment. Prescription request fees apply per person (not per family or per couple).

There is a higher fee for urgent/same-day prescription requests. See our Enrolment & Fees page.

Other key information

Make sure to order your repeat prescriptions early: we strongly recommend that you keep enough of your medications to last at least 3 weeks in case of emergencies
You may request a repeat prescription without an appointment, but your GP or NP (including locums) may determine that it is inappropriate to prescribe without seeing you
If your GP or NP decides that providing a repeat prescription is not appropriate without a consultation with you first, we will contact you to let you know
Charges apply for all repeat prescriptions – see our fees schedule
Please let us know if you need your prescription urgently – same-day fee applies, see our fees schedule
We recommend contacting your pharmacy before you go to collect your prescription to ensure they’ve received it and to give them time to prepare your medications
If you’re requesting a medication that your GP or NP has never prescribed for you before, you will need to see them for an appointment

If you are receiving certain medications, you need a review with your prescriber every 3 months. This could be an in-person or telehealth consultation depending on your health conditions and the medications you are taking. Your prescriber can advise on whether telehealth is an option.

These medications include:

Opioids – this includes morphine, tramadol, codeine
Benzodiazepines – this includes diazepam, lorazepam, clonazepam
Stimulants – methylphenidate, dexamphetamine
Others such as gabapentin, pregabalin, cyclizine

If you have not had an appointment with your prescriber in the last three months, your repeat prescription request will be declined and you will need to book an appointment for review instead.

The above medications will not be prescribed for new patients until they have had an assessment with a prescribing clinician.

If there are concerns about whether these are the right medications for you, the clinician may choose not to prescribe these medications.

Take a look at our FAQs page for answers to some other frequently asked questions about prescriptions.