ENROLMENT & FEES

Haere mai! Check out our Meet the Team page for more information on our GPs and Nurse Practitioner here at The Terrace Medical Centre.

We continually assess our ability to take on new patients and are happy to answer any questions you may have about our fees or enrolment.

Current enrolment status:
Unfortunately we are not taking any new enrolments at this time.

If you are interested in enrolling with us, please check back here regularly for any updates.

(updated 19/05/2026)

New Patients

Once you have completed and submitted your enrolment forms:

1) Await confirmation of enrolment

We will contact you to let you know once your enrolment forms have been processed. This may take up to a week depending on workload, but we will always endeavour to process them as soon as possible.

We will not be able to book you any appointments until your enrolment has been confirmed.

2) Book your New Patient appointment with a nurse or practice assistant (required)

We require all new patients* to see a practice nurse or practice assistant for a New Patient appointment before your first GP or Nurse Practitioner consultation. The standard practice nurse/practice assistant appointment fee applies.

This New Patient appointment is to go over your medical history and take base-line measurements such as height, weight, and blood pressure, so that you and your practitioner can then focus on dealing with your concerns.

You can book your New Patient appointment once we have contacted you to confirm your enrolment forms have been processed. We encourage you to book in for your New Patient appointment as soon your enrolment is confirmed to get this out of the way.

*except tamariki and pēpē

3) Book with your GP or Nurse Practitioner (optional)

If you need to see your practitioner, you may like to book your New Patient appointment and an appointment with your practitioner back-to-back.

If back-to-back appointments are not available at a time that suits you, you may need to arrange your practitioner appointment for another day.

4) Register for our patient portal Well (optional)

See our Contact Us page for info.

5) Check how to get to us before your first appointment

Visit our Finding Us page for information on finding the clinic, accessibility, and parking.

We recommend all new patients read over our:

Casual Patients

A casual patient is a patient who is seen at our clinic for an appointment but is not enrolled with us. Being a casual patient means you are not eligible to receive funded healthcare services with us and will instead need to pay the non-funded rate for any services you receive.*

You might be seen as a casual patient because you:

are not eligible to enrol/not eligible for publicly funded healthcare in Aotearoa NZ, or
need care but can't get in to see your usual GP, or
need care but have not enrolled at a medical centre yet.

*Funded immunisations are the exception if you are eligible for them

Different kinds of casual patient

We think of casual patients as falling into two categories:

"Regular casuals"

Regular casuals are patients who would like us to be their regular healthcare provider but who are not eligible for publicly funded healthcare in Aotearoa NZ and are therefore not eligible to enrol.

"One-off casuals"

One-off casuals are patients who are not enrolled with us and are seen at our clinic for an urgent or acute need. This may be because you are unable to get in to see your usual GP - e.g. you're travelling out of town, or your usual clinic is fully booked - or because you have not enrolled at a medical centre yet.

Appointments for casual patients

If you are a regular casual, we will be able to offer you appointments as we would for our enrolled patients.

If you are a one-off casual, we will only be able to offer you same-day appointments and only if we have availability on the day.* Our practitioners will also be limited in the care they can provide: for example, they will not be able to renew Work & Income medical certificates, provide driver's license medicals, or provide treatments that require long-term follow-up.

*The exception is if you are booking in for a Belgium Medical

If you would like to be seen as a casual patient with us, please call our reception team to discuss.

National Enrolment Service (NES)

What is the NES?

The National Enrolment Service (NES) is a secure database which provides a single source of truth for all national primary health organisation enrolment data. It allows health services to maintain and update patient identity and enrolment information.

Who can view and update enrolments in the NES?

Only those organisations authorised by the Ministry of Health can use the NES web services to access NHI and enrolment information. Health providers and their authorised staff can view and update NES enrolment and NHI information.

Why does enrolment in the NES require an NHI number?

The NHI number and NHI information is used to confirm your identity:

An NHI number enables important health information about you to be shared between healthcare service providers if required. It is important that the NHI contains your most recent information so that when other providers you may visit (e.g. another doctor, the hospital, or an after-hours medical centre) access the NHI to confirm your identity, they are able to find the correct person.
Your age, gender, ethnicity, and deprivation quintile (based on your address) recorded in the NHI are used for the calculation of healthcare funding when the NES is used as the source of enrolment information. A residential address needs to be recorded on the NHI for you so that you can be allocated to a district health board (DHB), e.g. for health funding allocation purposes. If you request that your residential address is kept confidential, we can record “Request address kept off NHI."

Primary Care Patient Experience Survey (PES)

Our practice participates in a national survey about people’s health care experience and how their overall care is managed across the health system. Taking part is voluntary. All new patients enrolling at a practice can indicate whether they would like to be included in the survey or not and confirm their contact details for the survey if they do. These preferences are entered into the NES. Existing patients are asked about their preferences relating to the survey when they attend for an appointment during the survey week (quarterly). Practice staff will enter their preferences into the NES when they visit.

Your responses to the following questions can be recorded in the NES:

I do not wish to participate in the Patient Experience Survey
What is your preferred cell phone number to text the survey invitation to?
What is your preferred email address to send the survey invitation to?

Please speak with a staff member if you have any concerns about your information or the privacy of your information.

Health Information – Confidentiality & Privacy

Download and read our Use & Confidentiality of Your Health Information fact sheet and our Health Information Privacy Statement.

Use & Confidentiality of Your Health Information fact sheet

Health Information Privacy Statement

Fees

As of 01 August 2025

Standard GP and Nurse Practitioner (NP) appointments

The fees in the table below are based on standard 15-minute GP and 20-minute NP appointments only.

Additional charges apply for extra time used and for particular services and materials, for example:

Driver licence medicals
Personal, insurance, and other medicals
Minor surgery
Referral letters
Materials such as liquid nitrogen, proctoscopes, speculums, dressings, etc.

Please contact our reception to get a quote for a specific service.

Enrolled patients:

Age	GP/Nurse Practitioner Account*	GP/Nurse Practitioner ACC Account*	GP/Nurse Practitioner CSC Holder*
0-13	FREE	$57.50	FREE
14-17	$74.00	$87.50	$30.00
18-24	$78.50	$90.00	$30.00
25-44	$91.00	$90.00	$30.00
45-64	$92.50	$90.00	$30.00
65+	$85.50	$90.00	$30.00

*We give a $5.00 credit for GP and Nurse Practitioner consultations that are paid for on the day of the appointment

Virtual consultations (phone or video) are charged at the same rate as in-person consultations

See our FAQs page for more information on our fees

Non-Enrolled / Casual / Visitor: $137.00 (payment must be made at the time of your appointment)

Prescriptions

A fee applies for any prescriptions requested and issued outside of an appointment:

$37.00 for a non-urgent prescription (usually issued by 2PM the following working day)
$44.50 for an urgent/same-day prescription

NB: ALL patients (including those under 14 years) incur charges for prescriptions.

See our FAQs page for more information on prescriptions.

Practice Nurse & Practice Assistant Appointments

$50.00 for a standard 15-minute appointment
$29.00 for an ACC nurse appointment (base fee 14+ years – other fees apply in some circumstances)

Additional charges apply for some specific services and materials, for example:

Wound dressings
Blood pressure series
Liquid nitrogen
Vaccinations
Electrocardiographs (ECGs)
Lung function testing (spirometry)
Etc.

For some services we may book you with either a practice nurse or a practice assistant - please note that the same fee applies.

Nurse Telehealth

$17.00 minimum fee for a requested call from a practice nurse

NB: Generally no fee will apply if a nurse has initiated the call or if we need to triage your cold-/flu-like symptoms - but if you then request advice or information beyond what the nurse has called you about, a fee may apply.

Patient Portal Messages

By sending a message via our patient portal Well you are accepting that a fee may apply, dependent on the time taken to read, action, and respond to your request or query.

$11.50 minimum fee for a response

Community Service Card (CSC) Holders

Holding a CSC significantly reduces the fee of a standard GP or Nurse Practitioner appointment and reduces an ACC appointment fee a little bit but does not reduce any other fees. You will need to pay the same standard fees as non-CSC-holders for all other services - including prescriptions, referral letters, nurse appointments, and so on.

Zero Fees for Tamariki Under 14 Scheme

Tamariki enrolled at The Terrace Medical Centre and aged 13 years and younger are eligible for funded standard GP/Nurse Practitioner appointments, meaning they can see their doctor or Nurse Practitioner for free.

The Zero Fees scheme does not apply to the following:

ACC-related appointments
Practice nurse appointments
Prescriptions without an appointment
Additional materials required in a consultation
Extended consultations such as medicals
Letters such as medical certificate or referrals

Standard fees will apply for these services.

Failed Appointments

Failed appointment fees apply at your clinician's discretion if you:

do not show up for your appointment/answer your scheduled call, or
fail to give us at least 1 hour's notice for cancelling a standard 15-minute appointment, or
fail to give us at least 2 hours' notice for cancelling longer appointments

$20.00 failed nurse appointment

$33.50 failed GP appointment

If you fail to attend your appointment due to something outside of your control please discuss this with us.

If you have any questions about our fees or would like to get more information on the expected costs of a particular service, please call us and speak with one of our friendly receptionists.

If you’re having financial difficulties, please discuss this with your practitioner at the time of your appointment: it may be possible to arrange an account facility in some circumstances.

See our FAQs page for answers to some frequently asked questions about fees.