Today is our last day of business-as-usual for 2025!
Don't worry, we will still be open over the next two weeks! But at reduced hours and staffing: see our Kirihimete and New Year hours at the bottom of this page.
Our staff are looking forward to a much-deserved break, and we wish all our patients a safe and happy holiday! Meri Kirihimete and ngā mihi o te tau hou from the TTMC team!
See below for holiday period information on:
GP and Practice Nurse consultations
Patient portal Well
Requesting prescriptions
If we're unavailable when you need urgent care
Important information about our services over the next two weeks
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GP and Practice Nurse consultations
We will only have one GP and one Practice Nurse working during the weeks of 22 December and 29 December, and they will only be taking bookings on the day for urgent/acute concerns.
If you need urgent care during our holiday opening hours, please call our reception to see if we have availability to see you.
Our phone lines will be available from 8AM and you are best to call as early in the day as you can, as appointments will be booked in order on the day and we may close early if demand is low.
Patient portal Well
Our messaging inboxes on Well will be closed over the holiday period, meaning you will not be able to message your GP/Nurse Practitioner or the admin team. Please call reception or our nurse line with any queries/enquiries instead.
Prescription requests via Well will be closed over the holiday period. Please call reception to request a prescription.
You will still be able to book appointments via Well, but please note that:
You will not be able to book any appointments via Well for the weeks of 22 Dec and 29 Dec, and
The Well booking system only shows available appointments for the next 6 weeks, meaning all dates 6 weeks or more from the date on which you're making your booking will be blank, regardless of whether your practitioner has availability or not. If you're only seeing blank dates, this means your practitioner is booked up or unavailable for at least the next 6 weeks, and you will need to call reception to book for a date later than that (or choose a different practitioner to book with).
Requesting prescriptions
You can still request prescriptions during the holiday period, but please be aware that only one GP will be working and they may not be your usual provider.
Please call reception if you need to request a prescription.
Please be aware that it takes time to process a prescription request. The GP needs to review your medical records alongside your prescription request to ensure the requested medications are appropriate to prescribe, and this can take longer if the GP is not familiar with you. The GP will also be seeing patients for urgent appointments, reviewing urgent test results for their own patients as well as those of their GP/NP colleagues, and dealing to other clinical matters, meaning prescription requests cannot be dealt to immediately.
Reminder that there is a higher fee for same-day/urgent prescriptions; see our Fees page.
If we're unavailable when you need urgent care
Call 111 or visit your nearest Emergency Department if it is an emergency.
Otherwise, see our After Hours page for options.
