In an emergency dial 111


Nurse Call changes

As of 16th October 2023, a fee may apply for your Nurse call based on the length of your discussion.

Due to a significant increase in both number and complexity of enquiries, we can no longer sustain this service as it has been previously provided.

Due to a significant increase in demand for clinical advice from our nurses we are no longer able to provide all nurse phone consultations free of charge.

For this reason, as of 16th October 2023 a fee may apply for your nurse call based on the length of the call as per the guide below:

  • Over 15 minutes – $44.50

  • 10-15 minutes – $25

  • 5-10 minutes – $15

  • Under 5 minutes – Free

We hope you understand why we have had to make these changes. We still encourage you to call our nurse line for brief clinical advice if needed.

Please keep in mind also that free health advice is available from Healthline (0800 611 116) and that you can message your doctor directly if you are registered for ManageMyHealth (fees may apply).

See below for answers to some questions you may have about nurse calls.

What if a nurse has called me? 
If one of our nurses has called you or we have requested that you speak with one of our nurses before booking an appointment – for example, to relay a message from your GP, or to triage you because you have an urgent concern or you have respiratory symptoms – then a fee generally will not apply, as these calls should not take more than 5 minutes.

However, if you then request further clinical advice from the nurse that extends the call, a fee may apply. 

What if I speak with a nurse but they tell me I need a GP appointment anyway? 
Our nurses will endeavour to triage you and advise you on whether you need a GP appointment or not as quickly as possible, so these calls should generally not take more than 5 minutes.

Can I get a medical certificate by speaking with a nurse? 
No. You will need a virtual or in-person appointment with a GP to get a medical certificate.